Anonymous
map-marker Elizabeth, New Jersey

Blocked account

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I tried to redeem points and I got blocked my account

So I dont recommend this site to I one

I think this is a lie to everybody /

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User's recommendation: Don’t believe I this crap

Resolved
Sharon H Hwm

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Verified Reviewer
| map-marker Lansing, Michigan

Resolved: Liars

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Updated by user Jan 18, 2025

Company fixed the issue and I have been provided with apology. They give me my a gift card.On this one, the first time it happened. They did not refund that, but it's okay.At least they did the right thing this time

Original review Dec 19, 2024

The Last time I turned in points to receive Amazon e cards. I was sent 2E cards, one with an already used a card number. They have yet to replace it two weeks ago I turned in another set of points to get a ten dollar amazon card and they never even sent it.I am through with this app.They are wires, and it's a waste of time because they don't give you what you're supposed to receive don't use this app they are liars

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User's recommendation: I would not recommend this app at all

Sharon H Hwm

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Verified Reviewer
| map-marker Lansing, Michigan

They did not give me my he gift card. After I stand a bunch of receipts and turned them in

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I turned in 9,500 points and allegedly, we're supposed to receive a gift card. However, I never received my e-gift card.

It seems as if they've lied to you and just let you put in the effort to scan receipts for them. They plan on using you and not giving you anything. This is not the first time that they have done this, but it will indeed be the damning last. I cannot stand those who use people and then do nothing that they say.

If there were a rating for 'no good,' this therapy would be considered a piece of trash because they're no good, do not use them. They will lie to you, letting you put the effort in, only for you to receive nothing.

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Brittany T Lch

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Verified Buyer
|

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Verified Reviewer

Cash out and email help can't help

Contains 1 confidential file for company representatives

I'm locked out and I'm not receiving my rewards to my Amazon account. I'm missing $10.

I don't see it on my Amazon gift cards account and it's still saying pending. Now, I can't get into my Coinout account.

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Loss:
$10
Mary S Veh

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

These people stink at customer service, due to an address discrepancy they are trying to change me for the product again and shipping ! I already paid for them !

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Resolved, had a great experience with customer service, they were prompt and very courteous customer service representative! Thank you so much

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ALEXANDRA N Uac

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Verified Reviewer

I can't cash in my rewards for some reason

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I have a lot of points gathered, and for some reason, I can't, or you guys won't let me cash them in. I don't know what the problem is, but I've earned them, and I would like to cash them. Can somebody please help me?

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Loss:
$120
Pros:
  • 120
Cons:
  • 120

Preferred solution: I want to use my reward points

User's recommendation: Well I'm trying to talk to somebody but you guys keep hanging up on me I would like to use my rewards

Gilbert G Jqn

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Verified Reviewer

My email won't stay attached

I keep losing money because it drops me from the highest level to the next lower level. My email will not stay attached to your program.

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Preferred solution: Credit for my receipts and stay at the level I was at

Willie C Zog

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Verified Reviewer

Page frozen

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Please unfreeze my account. No one answers your phones; it's crazy.

Please help me. I love my CoinOut app.

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Loss:
$50
Cons:
  • 1st problem i ever had just need someone to help

Preferred solution: My account unfrozen

User's recommendation: Better customer service

Vernal Jes

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Verified Reviewer
| map-marker Freeport, Florida

I didn't get my Amazon. $50. Gift card that i had cash my coins in on aug 28th.

CoinOut - I didn't get my Amazon. $50. Gift card that i had cash my coins in on aug 28th.

Did get my Amazon card. Cash in coins on Aug 28th.

I want to know why I haven't.

Got my card yet 850 869 ****. Very disappointed.

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Jania Cyi

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Verified Reviewer
| map-marker Louisville, Kentucky

Change my email address.

I have been trying for months to get help changing my email address on my profile.

And I ca not get anyone from Coinout to help me. I have tried to change it on the and have not been able to do it.

I have sent multiple requests and I don't even get any response. Nor am I allowed to call the phone on Google because that number is not in service.

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User's recommendation: Don't get this ap. I have trying to get help from anyone in the ap.

Anonymous
map-marker Killeen, Texas

Where is s my money?!

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I contacted the CoinOut customer service and wanted to know where my money is, $25.00 that I cashed out to my PayPal account over a week ago but still have not received yet? Where is my money folks?!

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Brittany T Lch

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Verified Reviewer

I'm locked out and haven't received my reward to my Amazon account

I need to talk to a live person; the number that's listed here is not working. I'm locked out and am not receiving my rewards in my Amazon account.

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Loss:
$10
edward l Ckw

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Verified Reviewer

Reward level not right

Hi, my name is Edward. I have a platinum level, but when I try to cash out my coins, it says I am level 3 and that I need to be at the diamond level.

However, I have already surpassed that to reach the platinum level.

Please call me and fix this issue. Thank you very much, Edward.

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Preferred solution: My level fixed

Creig Ipn
map-marker Watertown, Wisconsin

CoinOut will not answer your call whenever you try to call Customer service. They keep telling you that your call cannot be completed. Why would they give you a number and then not be able to use it.

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Im having issues following your directions on redeeming my rewards. I would like to redeem them all at once.

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User's recommendation: if you don’t know what you were doing. Stay away from CoinOut.

Anonymous
map-marker Avon, Indiana

Password

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I cannot get in touch with you people I cant sign on my account on my cell phone I go to reset my password you say youre sending me a code to my email but I never get it

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Willie C Zog

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Locked out of account

My account is frozen on the contact support page what do I do I cant go back to the home page please help me

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User's recommendation: Please answer phone

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